Cancellation policy

We want your shopping experience to be simple and worry-free. Please review the details below regarding your purchase and cancellation options.

Order Confirmation

Once you place an order on https://sleep-ez.co, you will receive an order confirmation email.

This confirms we received your order but does not guarantee acceptance — see “Order Cancellation” below.

You may cancel your order within 12 hours of placing it by contacting us at support@sleep-ez.co.

After this window, orders may have already been processed or shipped and cannot be canceled.

Requests to change product type, quantity, or shipping address must be made within 12 hours of placing your order.

After this period, changes cannot be guaranteed.

For all returns and exchanges, please see our Return Policy.

Sleep E-Z masks must be unused and in original packaging for all return requests.

Refunds for canceled orders or approved returns will be issued to your original payment method within 5–7 business days.

Shipping costs are non-refundable, except if the item arrives damaged or defective.

If an item is temporarily out of stock, you will be notified via email.

You may choose to wait for restock or cancel the backordered item for a full refund.

To cancel or modify an order, email us immediately at:

Email: support@sleep-ez.co

Phone: +1 (281) 793-0105